Refund policy
Return Policy
Effective Date: 12/12/2014
At Natchiketa, we want you to love your purchase. If you're not completely satisfied, we’re here to make the return process as smooth as possible.
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Returns Window
You may return items within 30 days of receiving your order. To initiate a return, please use our easy-to-navigate Loop Returns portal.
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Eligibility for Returns
To qualify for a return, your item must meet the following criteria:
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It must be unused, unwashed, and in the original packaging.
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All tags and labels must be intact.
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Proof of purchase is required (e.g., order confirmation email or receipt).
Note: Final sale items or personalized products are not eligible for return unless they arrive damaged or defective.
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How to Initiate a Return
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Visit our Loop Returns Portal: https://natchiketa.loopreturns.com/#/.
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Enter your order number and email address to begin.
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Follow the prompts to select the item(s) you wish to return.
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Choose your return method:
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Exchange for another item.
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Store credit for a future purchase.
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Refund to your original payment method.
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Processing Your Return
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Once your return is approved and received, we’ll process your request within 7 business days.
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Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
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Return Shipping
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For exchanges or store credit, we offer free return shipping through Loop.
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For refunds, a small return shipping fee may apply. This will be deducted from your refund amount.
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Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at info@natchiketa.com with photos of the issue, and we’ll work to resolve it quickly.
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Contact Us
If you have questions about your return or need further assistance, don’t hesitate to reach out:
Email:
info@natchiketa.com
Mailing Address:
6545 S Fort Apache Road, 135-111,
Las Vegas, NV 89148
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