Refund policy

Return Policy

Effective Date: 12/12/2014

At Natchiketa, we want you to love your purchase. If you're not completely satisfied, we’re here to make the return process as smooth as possible.

Returns Window

You may return items within 30 days of receiving your order. To initiate a return, please use our easy-to-navigate Loop Returns portal.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

It must be unused, unwashed, and in the original packaging.
All tags and labels must be intact.
Proof of purchase is required (e.g., order confirmation email or receipt).

Note: Final sale items or personalized products are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

Visit our Loop Returns Portal: https://natchiketa.loopreturns.com/#/.
Enter your order number and email address to begin.
Follow the prompts to select the item(s) you wish to return.
Choose your return method:

Exchange for another item.
Store credit for a future purchase.
Refund to your original payment method.

Processing Your Return

Once your return is approved and received, we’ll process your request within 7 business days.

Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Return Shipping

For exchanges or store credit, we offer free return shipping through Loop.
For refunds, a small return shipping fee may apply. This will be deducted from your refund amount.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@natchiketa.com with photos of the issue, and we’ll work to resolve it quickly.

Contact Us

If you have questions about your return or need further assistance, don’t hesitate to reach out:

Email:

info@natchiketa.com

Mailing Address:

6545 S Fort Apache Road, 135-111,

Las Vegas, NV 89148